Refund Policy

We want you to be completely happy with your purchase.
If there is any issue with your order, we are here to help.

Because our products are fulfilled through Amazon, all order returns, exchanges and refunds are handled through the Amazon Returns & Refunds system. Amazon provides secure, fast return processing and ensures your refund is issued promptly once the product is received back into their network.

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If Your Order Arrived Damaged or Incorrect

If your case of water arrives damaged, leaking, or not as expected, please request a return or replacement through your Amazon account.
Amazon may ask for a photo to verify the issue, and will then arrange a replacement or refund.

This process is fast and designed to ensure you are looked after as quickly as possible.

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How to Request a Refund or Replacement

1. Log in to your Amazon account

2. Go to Orders

3. Select your Little Hampton Spring Water order

4. Choose Return or Replace Items

5. Follow the prompts

Amazon will confirm the refund and next steps automatically.

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Items Not Eligible for Return

For safety and food-handling reasons, we are unable to accept returns on opened cases or partially consumed items unless there is a quality or safety concern.

If you believe your water does not meet quality expectations, please contact us directly so we can assist you.

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Need Help?

If you require support, or have a question about your order, please contact us:

admin@littlehamptonspring.com.au

We’re here to help and we always aim to resolve things quickly and respectfully.

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Summary

• Orders are processed and shipped by Amazon

• Refunds and replacements are managed through your Amazon account

• We are available to help at any time if you need personal assistance

Thank you for supporting a family-owned Australian brand. 💙