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Privacy Policy

A legal disclaimer

Last Updated:01 October 2024

This Privacy Policy explains how Little Hampton Spring Water and Aquaworks (referred to in this policy as “we”, “us” or “our”) collect, use, store and protect your personal information. We are committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who We Are

This policy applies to:

Little Hampton Spring Water
and
Aquaworks Pty Ltd

We operate as part of the same family-owned business group that produces and supplies spring water products throughout Australia.

2. Information We Collect

We may collect the following information when you interact with us:

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

  • Order history

  • Payment information (processed securely by Stripe, PayPal, Shop Pay, etc. — we do not store card details)

  • Website usage data (via cookies, analytics, pixels)

3. How We Collect Information

We collect personal information when you:

  • Place an order online

  • Create an account

  • Contact us via email, phone or web forms

  • Sign up to our newsletter

  • Visit our website (via cookies and analytics)

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Respond to enquiries

  • Improve our products and services

  • Send order updates and shipping notifications

  • Provide marketing or promotional communications (optional, unsubscribe anytime)

We do not sell or rent your information to third parties.

5. Sharing of Information

We may share your information only with:

  • Payment processors (e.g., Stripe, PayPal, Shop Pay)

  • Delivery partners (e.g., Australia Post, couriers, distributors)

  • Email or marketing platforms (e.g., Shopify Email / Klaviyo)

Only what is necessary is shared, and only for order or service fulfillment.

6. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics and Meta Pixel) to understand website performance and improve user experience. You may disable cookies in your browser settings at any time.

7. Storage & Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.
Data may be stored on secure servers located in Australia or trusted international data centres.

8. Accessing or Updating Your Information

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request that your data be deleted (where legally permitted)

To do so, contact us at:

Email: sales@littlehamptonspring.com.au

9. Marketing Communications

You may unsubscribe from marketing emails at any time using the “unsubscribe” link provided in the email.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The current version will always be available on our website.

Contact Us

If you have any questions about this policy or how we handle personal information, please contact:

Little Hampton Spring Water / Aquaworks
3/22 Green Street, Doveton VIC 3177
Email: sales@littlehamptonspring.com.au

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